Privacy Policy

1. Introduction

Cash Insider ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Fill out contact forms or book lessons
• Subscribe to our newsletter
• Create an account with us
• Participate in our programs

This information may include:

• Full name and contact details (email, phone, address)
• Age and emergency contact information
• Medical information relevant to water sports participation
• Experience level and lesson preferences
• Payment and billing information

2.2 Non-Personal Information

We automatically collect certain non-personal information, including:

• IP address and browser information
• Website usage patterns and analytics data
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing surf lessons and water sports training services
• Processing bookings and payments
• Communicating about lessons, weather conditions, and safety updates
• Sending newsletters and promotional materials (with consent)
• Ensuring safety during water sports activities
• Improving our services and website functionality
• Complying with legal obligations and safety requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website analytics and hosting
• Insurance and safety compliance

4.2 Emergency Situations

We may disclose your information to emergency services, medical professionals, or your emergency contacts in case of accidents or medical emergencies during our programs.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, safety, or property.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

6.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

6.2 Analytics Cookies

We use analytics cookies to understand how visitors use our website and improve our services.

6.3 Marketing Cookies

With your consent, we use marketing cookies to deliver relevant advertisements and track their effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent tool.

7. Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Australian Privacy Commissioner

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Student records: 7 years after last participation
• Payment information: As required by Australian tax laws
• Safety and medical records: As required by insurance and safety regulations
• Marketing data: Until you opt-out or withdraw consent

9. Children's Privacy

We provide services to minors under 18 years of age. When collecting information from minors, we:

• Require parental or guardian consent
• Collect only information necessary for safety and service provision
• Ensure additional safety measures and supervision
• Allow parents/guardians to access, correct, or delete their child's information

10. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email address)
• Displaying a notice on our website

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]